2 min read
If your Drivewyze bypass notification doesn’t appear as expected when approaching a weigh station or inspection site, it’s important to troubleshoot the issue to ensure the system is functioning correctly. Several factors can impact whether a bypass notification appears, and understanding these can help you determine if the situation is normal or if there’s a technical issue that needs to be addressed.
Here are the most common reasons a bypass notification may not appear:
- Bypass Denied Due to Safety or Compliance Factors: Drivewyze collaborates with state and provincial enforcement agencies to determine bypass eligibility in real time. If your vehicle or carrier safety scores, credentials, or inspection history do not meet jurisdictional standards at the time, you may be required to pull in for inspection. In this case, no bypass notification will appear, and standard inspection procedures apply.
- Non-Participating Weigh Station: Not all weigh stations or inspection sites participate in the Drivewyze program. If you approach a location that is not part of the Drivewyze network, no notification will be generated. You can check active coverage areas using the Drivewyze website or contact support for confirmation.
- Connectivity or GPS Issues: Drivewyze relies on cellular connectivity and GPS data to function. If your device loses signal, has weak connectivity, or GPS is disabled, the system may not be able to deliver notifications. Ensure your device is connected to cellular data, has a strong GPS signal, and that location services are enabled.
- Technical Glitch or System Error: Occasional software glitches can temporarily disrupt notifications. Restarting your ELD, telematics device, or mobile app can often resolve the issue. Also, ensure your device is running the latest software version.
- Service Activation or Subscription Issue: If your Drivewyze subscription has lapsed, your vehicle has changed, or service activation wasn’t completed properly, notifications may not appear. Contact Drivewyze support to verify your account and ensure the service is active.
In short, if a bypass notification doesn’t appear, check your safety status, coverage area, device connectivity, and service activation. If needed, contact Drivewyze support for troubleshooting and assistance.