TransMaquila Inc. Streamlines Toll Management

Background

TransMaquila is an international logistics company based out of Brownsville, TX, whose mission is to provide clients with specialized transportation services led by the values of quality, safety, health, and environmental care.

With about 400 trucks and growing based out of both the US and Mexico, TransMaquila continues to expand their fleet so that they can provide quality long-haul services across Mexico, the US, and Canada.

Problem

As a growing company, TransMaquila found themselves needing more streamlined processes to ensure proper data integrity, device management and cut down on violations across their fleet. Traveling internationally, they were also concerned about having the proper coverage to get their trucks from point A to point B, and since each state tolling authority operates a little differently, they found themselves with too many devices to manage and spending 2 – 3 hours every week reviewing paper bills and calling tolling authorities to make payments and dispute violations.

What started as a one-person job quickly turned into an administrative hassle that stole focus away from activities that would add value to the company.

They realized that they needed an all-in-one solution that would enable them to handle all tolling activities, consolidating devices, statements, and toll data.

Solution

In 2020, Jaime Papadopulos, Financial Analyst at TransMaquila, was introduced to Bestpass at a Freightwaves event. After conversations about time savings, cost savings, and centralized toll activity, it became clear that a toll management system was what TransMaquila needed.

They were onboarded with the Horizon Sticker, giving them coverage across select southern states, including their home state of Texas. As the fleet continued to grow, more trucks needed maintenance, windshields needed to be replaced, and trucks came in and out of commission. So they upgraded to the Complete Pass, which offered a transferable device for every active truck as well as nationwide coverage.

Results

After bringing on the Bestpass Complete Pass, TransMaquila saw three major benefits: time savings, cost savings, and centralized toll activities.

• Time Savings
  Jaime and team previously spent 2 – 3 hours every week reconciling toll statements and an additional 30 – 60 minutes on the phone working out issues with a myriad of tolling authorities. The Bestpass online portal gave this time back to Jaime and any violations or issues are now resolved by the Bestpass Customer Service team.

• Cost Savings
  As many fleets are familiar, paying any bills to the tolling authorities comes with administrative fees, which are often more expensive than the toll transactions themselves. Instead, all tolls are paid through Bestpass, which eliminates paying additional fees.

  • Freeing up these funds allows them to keep organizational costs low, making their business more sustainable, especially during times of inflation.

• Centralized Toll Activities
  Having all their toll activities in one online location, TransMaquila no longer must sort through paper bills or wait for transactions to be posted by the proper tolling authorities. In addition, what was previously an administrative headache, is now back to a one-person job, allowing them to keep their team lean. The Bestpass portal makes handling toll seamless.

“Bestpass delivered what was promised, a simple and superior solution to toll payment and management.”

Jaime Papadopulos — Financial Analyst at TransMaquila Inc.

FAQs

How can a growing trucking fleet centralize toll payments and cut weekly admin time?

Implement a unified toll management system like Bestpass Complete Pass. It consolidates devices, bills, and toll data into one online portal, eliminates paper statements, and routes all payments through a single account. In the TransMaquila case, this removed 2–3 hours of weekly reconciliation plus 30–60 minutes of phone time with tolling authorities.

What is Bestpass Complete Pass and how is it different from the Horizon Sticker for fleets?

Bestpass Complete Pass is a transferable device that delivers nationwide U.S. toll coverage and can be moved between trucks as they enter or leave service. The Horizon Sticker is a sticker tag with coverage across select southern states, including Texas. Fleets that are growing or frequently replacing windshields often prefer Complete Pass for its flexibility and reach.

Case study: How did TransMaquila streamline toll management for a 400‑truck international fleet?

TransMaquila adopted Bestpass, starting with the Horizon Sticker and upgrading to Complete Pass for nationwide coverage and transferable devices. They centralized all toll activity in the Bestpass portal, removed paper bills, and had violations managed by Bestpass support. The shift saved 2–3 hours per week on reconciliation plus 30–60 minutes of calls, allowing the team to refocus on growth.

Is there a single device that provides nationwide toll coverage for commercial trucks in the U.S.?

Yes. Bestpass Complete Pass provides nationwide U.S. toll coverage for commercial fleets and ties all activity to a single online portal. It also uses a transferable device, making it easier to manage active trucks across maintenance and operational changes.

How do fleets reduce extra fees from tolling authorities and lower toll-related costs?

Pay tolls through Bestpass instead of directly to tolling authorities to avoid added administrative fees. Centralized management also helps prevent and resolve violations faster, with Bestpass support handling disputes. TransMaquila used this approach to keep costs lower, which helped during inflationary periods.

Steps to consolidate toll devices, statements, and violations into one online portal for a fleet

Select Bestpass and equip trucks with either the Horizon Sticker or Complete Pass devices. Route all toll payments through Bestpass so transactions, statements, and violations appear in a single dashboard. Use the portal for reconciliation and let Bestpass customer service resolve disputes with tolling authorities.

Tools for automating toll reconciliation and handling disputes with multiple tolling authorities

The Bestpass online portal centralizes transactions and statements to streamline reconciliation. Bestpass customer service manages violation research and disputes across tolling authorities, removing the need for weekly calls. This combination replaces manual review with a predictable, centralized workflow.

How can we manage toll tags when trucks need windshield replacements or go in and out of service?

Use transferable devices like Bestpass Complete Pass so tags can move between vehicles as trucks enter maintenance or return to service. This ensures every active truck remains toll-ready without reordering stickers. TransMaquila upgraded to Complete Pass for exactly this flexibility.

What time and cost savings can fleets expect from a centralized toll management system?

In TransMaquila’s experience, centralizing with Bestpass saved 2–3 hours per week on statement reconciliation plus 30–60 minutes of phone time. Paying tolls through Bestpass removed the administrative fees typically charged by tolling authorities. Violations were handled by Bestpass support, allowing the team to stay lean.

Toll management options for fleets operating across the U.S., Mexico, and Canada

For U.S. operations, Bestpass Complete Pass offers nationwide toll coverage and a single portal for payments, statements, and violations. TransMaquila operates across North America but used Bestpass to simplify U.S. tolling and centralize data. Fleets can pair this with local processes for Mexico and Canada to keep cross-border operations organized.