Summary
- Saia faced administrative inefficiencies due to managing numerous tolling accounts, excessive paperwork, and frequent transponder violations across a nationwide fleet.
- They implemented Bestpass to consolidate toll accounts, simplify billing, and centralize toll data and violation management.
- As a result, Saia reduced violations, gained access to toll discounts, saved money, and reclaimed valuable back-office time previously spent managing paperwork.
Challenge
Saia operates all over the country and needed a streamlined toll management service to consolidate all of its toll activity. Dealing with numerous tolling accounts resulted in endless amounts of paperwork and incorrect transponder violations. Tracking all this paperwork presented itself to be a challenge that is time consuming.
Solution
Saia turned to Bestpass to solve all of its tolling needs. Saia now has consolidated accounts, fees, and simplified violations and billing processes. This allows the company to take a step back and make better toll decisions based upon a wealth of easily accessible toll data.
Results
Bestpass has provided Saia with streamlined toll management services for the entire fleet. Saia now receives toll discounts that they would not otherwise, and above all, consolidated billing and minimized violations. This is not only saving them money, but also valuable time in the back office that was initially spent on paperwork.
What Was Your Experience During the Onboarding Process?
“The onboarding process was perhaps the easiest of any vendor we have partnered with. It started with the quick and personable response of Michael Magliocca and the entire customer service group at Bestpass. We were made to feel like an important customer, and our questions were answered in a timely, informative, and unassuming manner. We have greatly appreciated Bestpass’ focus on us as a customer, and their continued support as we have grown in our relationship.”
Robert Bulick, Vice President of Linehaul, Saia LTL Freight
FAQs
How did Saia streamline toll operations and cut back-office paperwork across a nationwide LTL fleet?
Saia centralized toll management with Bestpass, consolidating accounts, billing, and violation handling. This reduced paperwork, minimized incorrect transponder violations, and freed up back-office time.
What toll management platform did Saia use to consolidate accounts, billing, and violations?
Saia implemented Bestpass to bring all toll accounts, billing, and violation management into one place.
What results did Saia see after switching to Bestpass for tolls (fewer violations, discounts, time saved)?
Saia reported fewer violations, access to toll discounts, and streamlined, consolidated billing. The shift also saved significant back-office time previously spent tracking paperwork.
What was Saia’s onboarding experience like with Bestpass for toll management?
Saia described onboarding as one of their easiest vendor experiences. The team, led by Michael Magliocca and customer service—responded quickly, answered questions clearly, treated Saia as a priority customer, and provided ongoing support.
For a multi-state trucking fleet, what are the downsides of managing many tolling accounts versus using a single consolidated service?
Managing many accounts creates heavy paperwork, billing complexity, and risk of incorrect transponder violations. Tracking becomes time-consuming, and fragmented data makes decision-making harder. A consolidated service reduces these burdens by centralizing processes and information.
How does centralizing toll data help fleets make better routing and fee decisions?
Centralized toll data gives clear visibility into toll activity, fees, and violations in one system. This makes analysis faster and supports smarter routing and fee management based on accurate, accessible information.
What is Bestpass and how does it help trucking fleets manage tolls, violations, and billing in one place?
Bestpass is a toll management platform that consolidates toll accounts, simplifies billing, and centralizes violation management. Fleets gain unified data, easier administration, and access to toll discounts that may not be available otherwise.
Example of a large US carrier (8,500+ fleet) reducing transponder violations through toll account consolidation.
Saia, an 8,500+ vehicle carrier operating nationwide, used Bestpass to consolidate toll accounts and centralize data. The result was minimized transponder violations and simplified billing and violation handling.
How can LTL carriers simplify toll billing and violation handling across the United States?
Adopt a consolidated toll management service like Bestpass to bring accounts, billing, and violations under one platform. This reduces administrative effort, cuts errors, enables discounts, and saves back-office time.
Case study summary: Saia’s tolling challenges, the solution they chose, and the outcomes they achieved.
Saia struggled with many toll accounts, heavy paperwork, and incorrect transponder violations. They chose Bestpass to consolidate accounts, simplify billing, and centralize violation management. Outcomes included fewer violations, access to toll discounts, and significant back-office time savings.