Marvin Doors Enhances Operational Efficiency

Company Overview

Marvin Doors, headquartered in Warroad, Minnesota, has a rich 123-year history in the manufacturing industry. The company manages an extensive logistics fleet comprising:

• 600 trailers
• Approximately 150 over-the-road tractors
• 10 yard tractors

Challenge

Marvin Doors faced significant challenges with manual toll management processes that lacked real-time visibility and accurate reporting capabilities. The fragmented nature of their existing system resulted in increased operational costs, administrative headaches, and inefficiencies in tracking and managing violations.

Solution

To address these issues, Marvin Doors implemented Bestpass by Fleetworthy, leveraging the comprehensive toll management solution to streamline operations. The company immediately benefited from:

• Consolidated data management
• Real-time reporting and analytics
• Simplified violation tracking
• Proactive and dedicated customer support

Results

The Value of Dedicated Customer Support

Clarence Blackburn, Fleet Manager at Marvin Doors, believes the dedicated support provided by their Customer Success Manager is a standout component in the company’s success with Bestpass. Regular proactive consultations with a CSM ensure Marvin Doors maximizes the benefits and capabilities of Bestpass, enabling them to identify major areas for cost savings and improved efficiencies.

“Having a dedicated Customer Success Manager like Bethany has been a game changer for us,” Clarence said. “Her regular check-ins and proactive guidance have given us clearer visibility into our toll spend, and we’ve identified significant savings we otherwise would have missed.”

Under that guidance, Marvin Doors achieved a 96% device assignment rate across its fleet, exceeding the 92% industry benchmark and kept tolls reported by plate to just 0.54%, far below the 1% target that most fleets struggle to meet.

Operational Efficiency

The company has also successfully leveraged Weigh Station Bypass (Formerly Drivewyze), which, combined with Bestpass, provides a fully integrated solution that maximizes efficiency and streamlines fleet operations.

In 2024, Weigh Station Bypass (Formerly Drivewyze) helped the fleet save more than 930 driver hours and over 4,500 gallons of fuel, creating an estimated $97,000 in cost savings.

By combining Bestpass and Weigh Station Bypass (Formerly Drivewyze) under the Fleetworthy umbrella, Marvin Doors has significantly reduced costs, improved efficiency, and freed up valuable driver and staff time. The measurable ROI demonstrates how a combination of leading technology and proactive, dedicated service creates a competitive edge that goes far beyond simply managing tolls and bypasses.

FAQs

How did Marvin Doors replace manual toll processing and cut violations across a 150-tractor fleet?

Marvin Doors implemented Bestpass by Fleetworthy to replace fragmented, manual toll workflows with consolidated data, real-time reporting, and simplified violation tracking. With proactive guidance from a dedicated Customer Success Manager, the fleet achieved a 96% device assignment rate and reduced tolls charged by plate to 0.54%, well below the typical 1% target.

Case study: What time, fuel, and cost savings did Weigh Station Bypass (Formerly Drivewyze) and Bestpass deliver for Marvin Doors?

In 2024, Weigh Station Bypass (Formerly Drivewyze) saved Marvin Doors more than 930 driver hours and over 4,500 gallons of fuel, translating to an estimated $97,000 in savings. Together with Bestpass, the integrated program reduced costs and improved operational efficiency across the fleet.

What difference does a dedicated Customer Success Manager make in toll spend visibility and savings for trucking fleets?

Regular check-ins and proactive guidance from a dedicated CSM helped Marvin Doors uncover savings opportunities and get clearer visibility into toll spend. Under that support, the fleet reached a 96% device assignment rate and kept plate-based tolls to 0.54%, outperforming industry targets.

Steps to centralize toll data and gain real-time reporting for a multi-state fleet using Bestpass by Fleetworthy.

Deploy Bestpass by Fleetworthy to consolidate toll accounts and data in one platform. Enable real-time reporting and analytics, and use its violation management tools to streamline disputes and tracking. Pair the rollout with proactive consultations from a dedicated Customer Success Manager to optimize configuration and identify cost-saving opportunities.

What’s a strong toll device assignment rate, and how does Marvin Doors’ 96 percent compare with the 92 percent benchmark?

A strong device assignment rate is around the 92% industry benchmark. Marvin Doors achieved 96%, exceeding the benchmark and contributing to lower plate-based tolls and better violation control.

How can trucking fleets keep tolls charged by plate under 1 percent?

Maintain high device assignment across the fleet using Bestpass and monitor compliance with real-time reporting. Use simplified violation tracking and regular CSM reviews to catch gaps and correct them quickly. Marvin Doors followed this approach and kept plate-based tolls to 0.54%.

Tools to integrate toll management and weigh station bypass under one provider.

Bestpass by Fleetworthy centralizes toll management, while Weigh Station Bypass (Formerly Drivewyze) handles bypass. Marvin Doors runs both under the Fleetworthy umbrella for a unified, integrated program that lowers cost and administrative effort.

What ROI did Marvin Doors achieve in the first year with Bestpass and Weigh Station Bypass?

In the first year, the fleet saved more than 930 driver hours, over 4,500 gallons of fuel, and more than $97,000. They also achieved industry-leading results like a 96% device assignment rate and a 0.54% plate toll share.

Examples of key metrics to track for toll and bypass programs: device assignment rate, plate toll percentage, driver hours saved, fuel saved, dollars saved.

 Track device assignment rate and plate toll percentage to monitor toll program health and minimize violations. Pair that with operational metrics, driver hours saved, gallons of fuel saved, and total dollars saved, to quantify ROI. For reference, Marvin Doors reached 96% device assignment, 0.54% plate tolls, and saved more than 930 driver hours, over 4,500 gallons, and more than $97,000.

For a 600-trailer, 150-tractor operation, is adopting Bestpass by Fleetworthy and Weigh Station Bypass worth it? Evidence from Marvin Doors.

Yes, Marvin Doors, with a similar footprint, realized measurable returns: more than 930 driver hours saved, over 4,500 gallons saved, and more than $97,000 in savings. They also outperformed industry benchmarks with 96% device assignment and only 0.54% of tolls billed by plate, while reducing administrative workload through consolidated reporting and proactive support.