Summary
- Faith Technologies faced frequent toll violations, inconsistent coverage, and time-consuming manual tracking.
- They implemented Bestpass by Fleetworthy, reducing violations by 97%, saving 4+ hours weekly, and automating GL-code cost allocation.
- The solution scaled with growth, 329 transponders now cover 64.5% of the fleet, allowing efficient toll management without adding staff.
Background
Faith Technologies Incorporated, a dynamic electrical contractor and renewable energy company known for its strong commitment to innovation, sustainability, and employee safety, found itself at a pivotal moment in early 2023.
As the company’s light-duty fleet rapidly expanded across the nation, from Wisconsin to California, New York, Texas, and beyond managing tolls became increasingly difficult. With more vehicles on the road and operations stretching coast-to-coast, the patchwork of regional toll passes and manual processes was becoming unsustainable.
Challenge
Before implementing Bestpass by Fleetworthy, Faith Technologies was overwhelmed by toll violations and administrative inefficiencies. Rachael Ciske, who oversees toll payments and violations, described receiving approximately 20 toll violations per week. Drivers often had multiple regional passes, causing confusion, errors, and time-consuming tracking for the back-office team.
The company also faced:
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Inconsistent toll coverage
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Disconnected billing systems
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Labor-intensive manual tracking and allocation of toll expenses
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Difficulty charging violations to the correct job accounts
Solution
Faith Technologies was introduced to Bestpass at the 2023 Geotab Connect conference by Badger Fleet Solutions. After learning about the solution, Faith made the strategic decision to implement the Bestpass universal transponder solution, designed to provide coast-to-coast toll coverage under one account and one device.
Key benefits included:
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Reduction in violations from 20 per week to just 2–3 per month
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4+ hours of time saved weekly, previously spent on billing and reconciliation
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GL-code integrations that automate cost allocation to the correct departments
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Enhanced driver satisfaction thanks to the plug-and-play nature of the solution
“We just put the transponder in the vehicle, and they go. I’m no longer chasing down bills or trying to match tolls to jobs. It’s been a game-changer,” said Rachael Ciske.
Learn More About Toll Management (Formerly Bestpass)
Simplify toll processing, save time, and reduce costs with comprehensive toll management for your fleet across the U.S. and Canada.
Scalability for a Growing Organization
Faith Technologies initially deployed around 75 transponders. Today, that number has more than quadrupled to 329 units, which is 64.5% of their fleet and new vehicles are automatically outfitted with Bestpass from day one.
This seamless scalability has allowed their team, which manages over 500 vehicles with just three staff members, to grow operations without adding headcount. In a high-growth environment, where they anticipate adding 75 vehicles this year alone, this efficiency is critical.
“We don’t even ask anymore, we just install Bestpass in every vehicle. It’s become essential,” said Jerry Swedberg, Fleet Manager
Unmatched Reliability and Support
Faith Technologies has reported zero significant issues since adopting Bestpass. The system integrates smoothly with their telematics, and support from Bestpass representatives has remained responsive and proactive.
Looking Ahead
As Faith Technologies continues to scale its electric vehicle deployments and green energy initiatives, Bestpass remains a foundational partner. Whether their teams are working in California, New York, or anywhere in between, Bestpass by Fleetworthy ensures their fleet moves efficiently, affordably, and without administrative headaches.
“We can’t say enough good things about Bestpass. It’s saved us time, money, and stress and made our drivers’ lives better too,” said Rachael Ciske.
Why Fleetworthy?
Fleetworthy is the only fleet management technology suite with Toll Management, Weigh Station Bypass, and Safety & Compliance solutions under one brand. Fleetworthy empowers fleets to streamline operations, reduce risk, and save money through proven solutions in toll management, safety compliance, and bypass technology.
Supporting over 2 million vehicles and 30,000 customers, Fleetworthy is trusted by 75% of the top 200 fleets in North America.
“We don’t even ask anymore, we just install Bestpass in every vehicle. It’s become essential.”
— Jerry Swedberg, Fleet Manager at Faith Technologies
FAQs
How did Faith Technologies cut toll violations by over 90% while tripling its fleet size?
They standardized on Bestpass by Fleetworthy’s universal transponder, moving from multiple regional passes to one device and one account. Violations dropped from about 20 per week to just 2–3 per month (a 97% reduction), and the team saved 4+ hours weekly on billing and reconciliation. The program scaled from 75 to 329 transponders, covering 64.5% of the fleet without adding staff.
What is Bestpass by Fleetworthy and how does a universal transponder simplify toll management for nationwide fleets?
Bestpass by Fleetworthy is a toll management solution that provides coast-to-coast coverage under a single account and universal transponder across the U.S. and Canada. It replaces multiple regional passes, centralizes billing, and automates GL-code cost allocation. Drivers benefit from a plug-and-play device, while back-office teams cut manual tracking and errors.
Steps to centralize toll billing and automate GL-code cost allocation across departments.
Implement Bestpass by Fleetworthy and set up GL-code integrations to map costs to departments or job accounts. Enroll vehicles, assign the correct codes, and consolidate all tolls under one account. Use the platform’s invoices and exports to streamline reconciliation and reporting.
Tools for coast-to-coast toll coverage for light-duty fleets in the U.S. and Canada.
Bestpass by Fleetworthy offers a universal transponder with nationwide coverage across the U.S. and Canada under one account. It integrates with telematics, scales quickly as fleets grow, and supports light-duty vehicles with minimal setup. Faith Technologies deployed 329 devices to manage tolls efficiently as their fleet expanded.
We’re buried in toll violations and manual reconciliation, what solution can reduce errors and admin time?
Bestpass by Fleetworthy consolidates tolls into one platform, automates GL-code allocations, and replaces multiple regional passes with a universal transponder. In practice, fleets have cut violations from about 20 per week to 2–3 per month and saved 4+ hours weekly on billing and reconciliation. The result is fewer errors, clearer cost allocation, and less administrative overhead.
Is moving from multiple regional toll passes to one universal transponder worth it for a growing fleet?
Yes. Consolidating to Bestpass by Fleetworthy reduced violations dramatically, simplified billing, and improved driver satisfaction for Faith Technologies. The solution scaled from 75 to 329 transponders without increasing headcount, supporting rapid fleet growth while keeping toll management efficient.
How can a small back-office team manage tolls for 500+ vehicles without adding staff?
Standardize on a universal transponder and centralize tolls under one account with Bestpass by Fleetworthy. Automate GL-code allocations, integrate with telematics, and outfit new vehicles from day one to keep processes consistent. Faith Technologies manages 500+ vehicles with a three-person team, with 329 devices covering 64.5% of the fleet.
Does Bestpass integrate with telematics and support automated GL-code allocations?
Yes. Faith Technologies reported smooth telematics integration and GL-code automations that route toll costs to the right departments. This reduced manual tracking, minimized billing errors, and sped up reconciliation.
What measurable results can fleets expect after implementing Bestpass (violation reduction, time saved, driver experience)?
Fleets can see violations fall from roughly 20 per week to 2–3 per month (about a 97% reduction) and reclaim 4+ hours per week previously spent on billing and reconciliation. Drivers benefit from a plug-and-play device with reliable, nationwide coverage. The system scales with growth and has proven dependable, with no significant issues reported.
Who offers toll management, weigh station bypass, and safety & compliance in one platform for large fleets?
Fleetworthy. It is the only suite that brings Toll Management (Bestpass), Weigh Station Bypass, and Safety & Compliance together under one brand. Fleetworthy supports over 2 million vehicles and 30,000 customers and is trusted by 75% of the top 200 fleets in North America.